FAQs

Frequently Asked Questions

Q: How do I know what a crystal does?

We have written a description of each crystals Physical and Healing properties within the item, just click into any of our beautiful pieces to be transported into the world of crystals. This should help you to make an informed decision when choosing your crystals.

Q: Are your Crystals Real?

Yes, all of our crystals have been hand picked and Ethically sourced to be sure of their natural origin. If any piece is Man Made or Treated we will tell you in the description, but it's very rare that we sell pieces that have not come from Mother Earth. 

As a Qualified Gemmologist I am adept in identifying natural gemstones and materials and carry my knowledge into finding the finest pieces for you.

Q: What postage options do I have?

Shipping is free for orders over £100 no matter the weight!

Our standard shipping is 5 -7 working days, cost £5.00 for small parcels (Royal Mail Signed For) and £4.00 for Standard Service. For small items such as tumbles or bracelets (3 maximum) postage is £3.20.

We offer an express service for £9.95 which is next day if ordered before 3pm.

 

Q: What is the returns procedure?

Please see our returns and refunds policy at the bottom of the page for more information.